This policy explains what personal data VeeFive (“we”, “us”, the “app”) collects, why we collect it, who we share it with, and the rights you have over it. It applies to the VeeFive mobile and desktop apps and the VeeFive cloud service.
The data controller responsible for your personal data is VeeFive LTD. You can contact us about privacy or to exercise your rights at privacy@veefive.com.
Under UK GDPR we rely on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Creating and running your account; storing your garage; looking up vehicle data; making dealer bookings you request. | Performance of a contract with you. |
| Sharing your details with a specific dealer; (where offered) sending log reports for support or automated issue review. | Your consent — which you can withdraw at any time. |
| Keeping the service secure, preventing misuse and fraud, diagnosing faults, and improving the app. | Our legitimate interests, balanced against your rights. |
| Responding to lawful requests and meeting legal or regulatory duties. | Compliance with a legal obligation. |
We do not make decisions that produce legal or similarly significant effects about you using solely automated processing.
We share data only as needed to provide the service, with:
We do not sell your personal data, and we do not share it for advertising.
Your data is stored and processed on Google Cloud infrastructure in the United Kingdom (London region). Where any provider processes data outside the UK, we rely on appropriate safeguards (such as adequacy decisions or standard contractual clauses) as required by UK data protection law.
We keep your personal data for as long as you have an account, and only as long as needed for the purposes above. When you delete your account, we erase your personal data: your account and sign-in are removed, your active sessions are revoked, and your vehicle records are deleted. Where you had shared data with a dealer through a booking, that booking is anonymised — the dealer keeps a record that a service occurred, but your identifying details are removed. Diagnostic logs are retained only for as long as needed to investigate issues and keep the service secure, then deleted.
Under UK GDPR you have the right to:
How to exercise these in VeeFive:
VeeFive only shares your personal data with a dealer when you actively choose to — by booking with them or by giving consent to share. That consent is recorded with a timestamp in your audit trail. You can withdraw it at any time; withdrawing stops future sharing, and erasing your account anonymises the data previously shared through bookings.
We protect your data with measures including hashed passwords (Argon2id), encryption of data in transit (HTTPS/TLS), session controls, and restricted access to production systems. No system is perfectly secure, but we work to protect your data and to limit what we collect in the first place.
VeeFive is intended for users aged 18 and over and is not directed at children. We do not knowingly collect personal data from children.
The sign-in page uses local storage that is strictly necessary to sign you in securely (our own email + password sign-in, with optional two-factor authentication). The app stores data locally on your device to work offline. We do not use advertising or cross-site tracking cookies.
We may update this policy from time to time. We will change the “Last updated” date above, and for significant changes we will provide a more prominent notice. Please check back periodically.
For any privacy question or to exercise your rights, contact privacy@veefive.com.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO): ico.org.uk, helpline 0303 123 1113. We would, however, appreciate the chance to address your concerns first.